We are pleased about your confidence and dedicate ourselves to every order with great care. Your parcel arrives safely packed and climate-neutral via DHL.

Shipping costs

To Germany:

From an order value of € 50.00 we deliver free of charge. Below that value, we charge a flat rate of € 3.95 for shipping our products. We ship climate-neutral via DHL parcel. If only Bolsitas is ordered, it will be sent free of shipping costs by letter.

To the EU:

From an order value of € 80.00 we deliver free of charge. Below that value, we charge a flat rate of € 7.95 for shipping our products. We ship climate-neutral via DHL parcel. If only Bolsitas is ordered, it will be sent free of shipping costs by letter.

To the Netherlands:

We are happy to supply our customers in the Netherlands. However, you can also buy our products in this Dutch shop: https://sknz.nl/ 

Switzerland:

Shipping to Switzerland can either be done directly to your private address or via MyPurchase.

Shipping to Switzerland to a private address costs 17,60 €. When shipping to Switzerland, additional taxes or costs (e.g. customs duties) may be incurred as part of your order, which will not be paid through us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Shipping to Switzerland via MeinEinkauf.ch is carried out by the above-mentioned purchasing service. This service takes care of customs clearance and delivery to your home. Since you specify the German delivery address of MeinEinkauf on delivery, the same favourable shipping conditions apply to your order as for our German customers (additional charges apply on the part of MeinEinkauf). Please note that you must use your personal MeinEinkauf e-mail address for orders. Further information & free registration: https://meineinkauf.ch.

To Great Britain:

Shipping to the UK is only possible to a private address (no P.O. Box or similar) and costs 17.60 €. When shipping to the UK, additional taxes or costs (e.g. customs duties) may be incurred as part of your order, which will not be paid via us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Delivery times for Germany

For all deliverable items, unless otherwise stated on the product detail page, a delivery time within Germany of 2-3 business days (excluding Saturday). Delivery times to the EU are usually 5-7 business days, outside the EU A delivery via express is, even at extra cost, unfortunately not possible. However, we strive to deliver all orders to DHL at the latest on the working day after receipt of payment.

Payment methods

We currently offer you payment via PayPal (for this you need a PayPal account), advance payment by bank transfer (here you will receive our bank details in your order confirmation), purchase on account via KLARNA and payment via credit card. Please note that depending on the country of delivery and the order value, the choice of payment methods available in the checkout may vary.

Returns/ Returns

Our modalities for returns can be found in our information on the revocation policy and the satisfaction guarantee. For complaints due to suspected product defects, please contact our support team at support@highdroxy.de.