We are pleased about your confidence and dedicate ourselves to every order with great care. Your parcel arrives safely packed and climate-neutral via DHL.

Shipping costs

To Germany:

From an order value of € 40.00 we deliver free of shipping costs. Below we charge a flat rate of € 3,95 for the shipping of our products. We ship climate neutral via DHL parcel.

To the EU:

From an order value of € 50.00 we deliver free of shipping costs. We charge a flat rate of € 6,95 for the shipping of our products. We ship climate neutral via DHL parcel.

Switzerland:

We deliver to our customers from Switzerland via MeinEinkauf.ch. This practical purchasing service takes care of customs clearance and delivery to your home. Since you indicate the German delivery address of MeinEinkauf at the time of delivery, the same favourable shipping conditions apply to your order as to our German customers (there are additional charges on the part of MeinEinkauf). Please note that you must use your personal MyPurchase email address for orders. Further information & free registration: https://meineinkauf.ch.

Non-acceptance of ordered goods

Please note that we charge a shipping and handling fee of € 6.00 for a new shipment of ordered goods due to intentional/negligent non-acceptance. This also applies to shipments that were originally delivered to you free of shipping costs.

Delivery times for Germany

For all available articles a delivery time of 2-3 working days (excluding Saturday) applies, if not differently indicated on the product detail page. Delivery via express is unfortunately not possible, even at an extra charge. However, we endeavour to hand over all orders to DHL at the latest on the working day after receipt of payment.

Payment methods

We currently offer payment via PayPal (for this you need a PayPal account), advance payment by bank transfer (here you will receive our bank details in your order confirmation) and purchase on account, direct debit or credit card via PayPal (for this you do not need a PayPal account). Please note that depending on the country of delivery and the order value, the choice of payment methods available in the checkout may vary.