Customer satisfaction begins before purchase

The right skin care is a very individual thing - and sometimes very confusing. If you are unsure which HighDroxy product is right for you, do not hesitate to contact us. We will be happy to advise you on our free service number 0800-589 46 89 or by e-mail to

Did you know: We offer test sizes of almost all products, either in the form of inexpensive Bolsitas or as a high-quality deluxe sample or travel size. This way you can test skin feel and tolerance before you decide on a full size.

You are not satisfied with our products? Then our satisfaction guarantee takes effect:

We offer a voluntary, extended satisfaction guarantee for unopened and open products to all customers who buy our products via In order to make use of these, please note the following conditions:

    • The Satisfaction Guarantee is valid for 30 days from the order date for all full-size products that you purchase from us for the first time. After that, it goes out. Renewed purchases of the same product, also in other package sizes, are excluded from this guarantee. Here we can assume that you get along well with the product.
    • Test sizes (Bolsitas & Deluxe samples, travel sizes) are excluded from the satisfaction guarantee for reasons of economy. Unopened test sizes can of course still be returned under the right of withdrawal. For more information on the right of withdrawal, please see below.
    • Decorative products (PORIFY MINERALS) and accessories are excluded from the satisfaction guarantee.
    • Before you send the goods back to us, please send a short email to and tell us your order number. If you have paid by bank transfer/advance payment, please also include your bank details in this email.
    • Of course you are not obliged to give reasons for your return. Nevertheless, we would be pleased if you could briefly tell us why you are returning the respective product. That's the only way we can get better!
    • Then send us the product as a package with a parcel shipper of your choice to the following address: HIGHDERM GmbH, Max-Ernst-Str. 13, 50354 Hürth. You bear the costs for the return shipment. We cannot accept unfree shipments. Please do not send us returns as a letter! Please keep the proof of posting with the package in a safe place, it serves as proof.
    • After receipt of the goods we will refund the full purchase price (excluding postage). For this we use the payment method you used to pay for your order.
    • Please note: Empty or excessively (i.e. not in accordance with the purpose of the test) used products will not be refunded by us. If you are unsure whether the latter applies to your products, please contact us in advance.
    • We reserve the right not to offer our voluntary satisfaction guarantee in rare individual cases. This happens, for example, if the satisfaction guarantee is used excessively. This is solely at our discretion.
    • Please return any free items received with the purchase of the product to be exchanged (except Bolsitas) also complete and unused. If this is not done, we will offset the value of the free items against the credit note.

right of withdrawal

Irrespective of the satisfaction guarantee, the statutory right of withdrawal applies. Here you will find all the information you need.