The HighDroxy satisfaction guarantee

The right skin care is a very individual thing - and sometimes also very confusing. If you are unsure which HighDroxy products are suitable for your skin, we will be happy to advise you on your choice in advance. Did you already know? We offer test sizes of almost all products, either in the form of Bolsitas or as a high-quality deluxe sample or travel size. This way, you can test the feel and tolerance of your skin before deciding on a full size.

You are not satisfied with our products? Then our voluntary satisfaction guarantee applies, within the framework of which we offer the exchange of goods for a voucher. You can redeem the voucher in our shop for the purchase of products.

The guarantor is HIGHDERM GmbH, Max-Ernst-Str. 13, 50354 Hürth, Germany, and grants all customers who purchase our products via www.highdroxy.de a satisfaction guarantee for unopened and opened products that goes beyond the statutory warranty. To make use of this, please note the following:

This is how the satisfaction guarantee works:

  • The satisfaction guarantee is valid for 60 days from the date of order for all full-size products that you buy from us for the first time. After that, it expires. Repeat purchases of the same product, even in other pack sizes, are excluded from this guarantee. Here we may assume that you are doing well with the product.
  • Test sizes (Bolsitas & Deluxe samples, travel sizes) are excluded from the satisfaction guarantee for reasons of economy. Unopened test sizes can of course still be returned under the right of withdrawal. For more information on the right of withdrawal, please see below.
  • Decorative products (PORIFY MINERALS) as well as accessories, books and vouchers are also excluded from the satisfaction guarantee.
  • We will not refundempty or excessively (i.e. not appropriate to the test purpose) used products. If you are unsure whether the latter applies to your products, please contact us in advance.
  • Our satisfaction guarantee is a voluntary goodwill service that we are very happy to offer. In rare individual cases, however, this is unfortunately not possible, for example if the exchange options were used excessively with past orders. This is solely at our discretion.
  • Independently of the legal warranty right, which you always have as a consumer in the event of product defects, we offer you our voluntary satisfaction guarantee. Your statutory warranty rights are not restricted by our satisfaction guarantee. The use of your legal warranty right is free of charge.

This is how the exchange works:

  1. Before you send us the goods, please send a short e-mail to support@highdroxy.de and tell us your order number. If you have paid by bank transfer/advance payment, please also state your bank details in this e-mail.
  2. Of course you are not obliged to give reasons for your return. Nevertheless, we would be pleased if you could briefly tell us why you are returning the respective product. That's the only way we can get better!
  3. Then send us the product as a parcel with a parcel shipper of your choice to the following address: HIGHDERM GmbH, Max-Ernst-Str. 13, 50354 Hürth. You will bear the costs for the return shipment. Unfortunately, we cannot accept freight collect shipments. Please do not send us any returns as a letter! Keep the delivery receipt for the parcel in a safe place, it will serve as proof.
  4. Please return any free items received with the purchase of the product to be exchanged (except Bolsitas) also complete and unused. If this is not done, we will charge the value of the free items with the exchange.
  5. After receipt and inspection of the goods, you will receive a voucher for the purchase price you paid (excluding postage costs), which you can redeem in our shop .

right of withdrawal

Irrespective of the satisfaction guarantee, the statutory right of withdrawal applies. Here you will find all the information you need.