Payment and shipping
We are pleased about your confidence and dedicate ourselves to every order with great care. Your parcel arrives safely packed and climate-neutral via DHL.
Thefollowing conditions apply:
Delivery is made within Germany and to the following countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Portugal, Poland, Romania, Spain, Slovenia, Slovakia, Sweden, Czech Republic, Hungary, Cyprus, Switzerland, United Kingdom.
Shipping costs (including statutory VAT)
Domestic deliveries (Germany):
From an order value of € 69.00, we deliver free of shipping costs. Below that, we charge a flat rate of € 2.95 for shipping our products. We ship climate-neutrally via DHL Paket. If only Bolsitas is ordered, it will be sent free of charge by letter. If only deluxe samples are ordered, these will be charged with shipping costs of € 1.50.
Deliveries to the following countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Portugal, Poland, Romania, Spain, Slovenia, Slovakia, Sweden, Czech Republic, Hungary, Cyprus:
From an order value of € 80.00 we deliver free of charge. Below that value, we charge a flat rate of € 7.95 for shipping our products. We ship climate-neutral via DHL Paket. If only Bolsitas is ordered, it will be sent free of charge by letter.
Deliveries to the Netherlands:
We are happy to deliver to our customers who live in the Netherlands at the above prices for the Netherlands. In addition, you can also get our products directly from this shop https://sknz.nl/, which is located in the Netherlands and ships the goods to the Netherlands. Please see the shop https://sknz.nl/for the shipping conditions.
Deliveries to Switzerland:
Shipping to Switzerland can either be done directly to your private address or via the external service MeinEinkauf.ch.
Shipping to Switzerland to a private address costs a flat rate of €17.60. When shipping to Switzerland, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the competent customs or tax authorities. Please contact the relevant authorities for details.
Shipping to Switzerland via MeinEinkauf.ch is carried out by the aforementioned shopping service. They will take care of customs clearance and delivery to your home. Since you specify the German delivery address of MeinEinkauf for the delivery, the same favourable shipping conditions apply to your order as for our German customers (additional fees apply on the part of MeinEinkauf). For the exact shipping conditions of MeinEinkauf, please refer to the shop https://meineinkauf.ch/. Please note that you must use your personal MeinEinkauf e-mail address for orders. Further information & free registration: https: //meineinkauf.ch.
Deliveries to Great Britain:
Shipping to Great Britain is only possible to a private address (no P.O. Box or similar) and costs a flat rate of 17.60 €. When shipping to Great Britain, additional taxes or costs (e.g. customs duties) may be incurred in the course of your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the responsible customs or tax authorities. Please contact the relevant authorities for details.
If no other period is specified in the respective offer, the goods will be delivered within 2 - 3 working days in Germany (Germany) and within 5 - 7 working days for deliveries abroad after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Accepted payment methods
- Prepayment by bank transfer
- Payment by credit card
- Payment by PayPal
- Payment by invoice (via Klarna)
Further details on payment
If you pay by credit card, your credit card account will be debited upon conclusion of the contract.
If you have any questions, you can find our contact details in the imprint.