Payment and shipping
We are pleased about your trust and dedicate ourselves to every order with great care. Your package will reach you safely packed and shipped climate neutral via DHL.
The following conditions apply:
Delivery is made domestically (Germany) and to the following countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Portugal, Poland, Romania, Spain, Slovenia, Slovakia, Sweden, Czech Republic, Hungary, Cyprus, Switzerland, United Kingdom.
Shipping costs (including statutory VAT)
Domestic deliveries (Germany):
From an order value of € 69.00 we deliver free of shipping costs. Below that, we charge a flat rate of € 3.95 for shipping our products. We ship climate-neutral via DHL Paket. If only sachets are ordered, they will be sent free of shipping costs by letter.
Deliveries to the following countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Portugal, Poland, Romania, Spain, Slovenia, Slovakia, Sweden, Czech Republic, Hungary, Cyprus:
From an order value of € 80.00 we deliver free of charge. Below that value we charge a flat rate of € 7,95 for the shipping of our products. We ship climate neutral via DHL Paket. If only sachets are ordered, they will be sent free of shipping costs by letter.
Deliveries to the Netherlands:
We are happy to deliver to our customers who live in the Netherlands at the above prices for the Netherlands. In addition, you can also get our products directly from this store https://sknz.nl/, located in the Netherlands, which ships the goods within the Netherlands. Please check the store https://sknz.nl/ for these shipping conditions.
Deliveries to Switzerland:
Shipping to Switzerland can be done either directly to your private address or through the external service MeinEinkauf.ch.
Shipping to Switzerland to a private address costs a flat rate of 17.60 €. When shipping to Switzerland, additional taxes or costs (e.g. customs duties) may be incurred in the course of your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please check with the relevant authorities for details.
Shipping to Switzerland via MeinEinkauf.ch is done by the mentioned shopping service. This takes care of customs clearance and delivery to your home. Since you specify the German delivery address of MeinEinkauf for the delivery, the same favorable shipping conditions apply to your order with us as for our German customers (however, there are additional fees on the part of MeinEinkauf). Please note the exact shipping conditions of MeinEinkauf in the store https://meineinkauf.ch/. Please also note that you have to use your personal MeinEinkauf email address for orders. More information & free registration: https: //meineinkauf.ch.
Deliveries to Great Britain:
Shipping to Great Britain is only possible to a private address (no P.O. Box or similar) and costs a flat rate of 17.60 €. When shipping to Great Britain, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but have to be paid by you directly to the responsible customs or tax authorities. Please check with the relevant authorities for details.
Delivery times
Unless otherwise stated in the respective offer, the delivery of the goods in Germany (Germany) within 2 - 3 working days, for international deliveries within 5 - 7 working days after the conclusion of the contract (in case of agreed prepayment after the date of your payment instruction).
Note that on Sundays and public holidays no delivery is made.
If you have ordered items with different delivery times, we send the goods in a joint shipment, unless we have made other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Accepted payment methods
- Prepayment by bank transfer
- Payment by credit card
- Payment by PayPal
- Payment by invoice (via Klarna)
Further details on payment
If you pay by credit card, your credit card account will be debited upon conclusion of the contract.
If you have any questions, you can find our contact details in the imprint.