Your personal customer account
You can create your customer account with just a few clicks on the way from the shopping basket to the checkout. It offers you many advantages, because in your customer account you can:
- View your last orders at any time
- Save your billing and delivery address for future orders and change it at any time
- Change your password
- Get your current Loyalty Discount
Your order overview
Under "Orders" you will find an overview of your last orders. Here you can track the status of your current order and view the details of any orders you have already placed.
Under "Addresses" you can change your billing address as well as your delivery address at any time. You can also easily edit both directly during each order process.
Please note that after completing an order, the addresses for that order cannot be changed in your account. If you would like to change your billing or shipping address after completing an order, please contact our customer service.
Under "Account Details" you can change your password. If you have forgotten your password, please click here and enter your username or email address here. We will then send you an e-mail with the required information so that you can easily choose your new password.
Your loyalty discount
With your user account you automatically qualify for the loyalty discount as of your 3rd order (within 12 months). You can view your current discount level at any time under the menu item "loyalty discount".
Here you can find out how the loyalty program works and how your loyalty discount is calculated.