What does the tree donation mean?
Your product review helps others to choose the right product. We would like to reward this.
I need advice on your products
No problem, we are happy to help and are there for you and your skin concerns in various ways. Please have a look here.
How do I reach you?
If you have any questions about our products or your order, you can reach us in the following ways:
- Please write to support ät highdroxy punkt de
- You can also reach us via our contact form
- 0800 - 589 46 89 (Monday - Friday from 10-15), from abroad +49 2233 4600389.
- If you would like a detailed skin consultation over the phone, you can book a call appointment here - free of charge, of course, and completely without obligation. This way we can take more time for you than on the hotline.
How do you ensure the authenticity of your ratings?
Each consumer review is checked for authenticity before it is published, ensuring that reviews only come from consumers who have actually purchased the reviewed products.
The verification is done by manual verification in the form of matching the rating with the order history to make a previous product purchase a necessary condition for publication.
All published reviews are included in the average star rating (maximum 5). We reserve the right to curate the display of selected reviews for reasons of clarity and loading time.
How can I submit a product review?
You can only leave reviews for products that you have purchased from our store. If you have given us permission during the order process (in the "Checkout" step), we will contact you by email some time after receiving your shipment and ask you to leave a review.
You can also submit a product review independently of this invitation. Select the corresponding product here and submit your review: