1. scope of application

The following General Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

2. contracting party, conclusion of contract, possibilities of correction

The sales contract is concluded with HIGHDERM GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after sending the order you will receive another confirmation by e-mail.

3. contract language, contract text storage

The languages available for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our general terms and conditions in text form. For security reasons, the text of the contract is no longer accessible via the Internet.

4. terms of delivery

In addition to the indicated product prices shipping costs may apply. You can find out more about shipping costs in the offers.

We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.

Non-acceptance and non-deliverability of ordered goods:

Please note that we charge a shipping and handling fee of € 6.00 for a reshipment of ordered goods in Germany due to a deliberate / negligent non-acceptance. This also applies to shipments that were originally delivered to you free of shipping costs.

In case of non-delivery of ordered goods due to incorrect address information by the customer, we will bear the costs for the return and reshipment within Germany. Prior to this, we will consult with you regarding the address or the new dispatch. If the new shipment is also not delivered and a return shipment is initiated, we reserve the right to cancel the order and to charge a handling fee in the amount of the postage costs for the new shipment and the initiated return shipment. 

In case of non-delivery of ordered goods outside Germany (i.e. EU countries and third countries) due to incorrect address information by the customer, we reserve the right to cancel the order. Postage costs will not be refunded in the context of a cancellation.

5. payment

The following payment methods are available to you in our shop:

If you choose the payment method prepayment we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
When you place your order you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

During the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment instruction to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer purchase on account as a payment option. Please note that Klarna Invoice is only available for consumers and that payment must be made to Klarna in each case. When buying on account with Klarna, you always get the goods first and you always have 14 days to pay. The complete terms and conditions for purchase on account can be found here.

6. transport damage

If goods with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us will not have any consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

7. warranty and guarantees

The statutory liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service on weekdays from 10:00 to 15:00 clock from the German fixed network free of charge under 0800 - 589 46 89 and by e-mail to support@highdroxy.de.

8. liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we shall always have unlimited
liability - in the event of injury to life, body or health
- in the event of intentional or grossly negligent breach of
duty - in the event of promises of guarantee, if agreed, or
- if the scope of application of the Product Liability Act has been opened up.
In the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

9th Code of Conduct

We have subjected ourselves to the following codes of conduct:
- Trusted Shops quality criteria
- https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

10. dispute settlement

The European Commission provides an Online Dispute Resolution (OS) platform, which you can find here We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

AGB creates legal texts with the Trusted Shops in cooperation with FÖHLISCH Rechtsanwälte.